Responsible Gaming

Important: Lowering your deposit limits normally takes effect immediately or as soon as technically possible. Any request to increase or remove a limit may only be applied after a cooling-off period (for example 24 hours or longer, depending on internal policy) and may require you to confirm the change again. This delay is designed to protect you from impulsive decisions.

Session Time Limits and Reality Checks

Time controls help you manage how long you spend on kingmeker.bet in a single session:

• Session timers: In the "Responsible Gaming" area, you may set a maximum session length (for example 60 or 120 minutes). When this time is reached, you will be logged out or prompted to take a break before continuing.
• Reality check pop-ups: Periodic messages can remind you how long you have been playing and your net result within the current session. These notifications encourage you to reflect on whether to continue or stop.

You can usually activate these features in your account under "Responsible Gaming" or via in-game settings where available.

Short-Term Breaks ("Time-Out")

If you feel that limits are not enough, a short break from gambling can be very effective. A "Time-Out" is a self-imposed pause for a defined period during which you cannot place bets or access the casino lobby.

1. Log in to your kingmeker.bet account.
2. Go to "My Account" > "Responsible Gaming" > "Time-Out" (or similar wording).
3. Select the duration of your break, for example:
   • 24 hours;
   • 48 hours;
   • 72 hours;
   • Up to a few weeks, if offered.
4. Read the explanation of the consequences (temporary suspension of play) and confirm the Time-Out.

During a Time-Out you should not be able to place bets or access real-money games. Use this period to reassess your gambling behaviour and, if needed, seek professional advice. For longer breaks starting from 6 months, you should consider full self-exclusion (see below).

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel their gambling is becoming harmful or out of control. It involves blocking access to your account on kingmeker.bet for a minimum period. Unlike a short Time-Out, self-exclusion is intended as a long-term decision. Because kingmeker.bet (Kingmaker) is not connected to UK GamStop, self-exclusion here will only apply to this website and other brands in the same group as defined in the Terms and Conditions, not to all UK operators.

How to Request Self-Exclusion on kingmeker.bet

1. Log in to your kingmeker.bet account if you still have access. If you cannot log in, proceed directly to step 5.
2. Navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion" (or equivalent menu item).
3. Select the desired self-exclusion period. Typical options may include:
   • 6 months (minimum recommended for serious concerns);
   • 1 year;
   • 2-5 years;
   • Lifetime / indefinite exclusion.
4. Carefully read the explanation of the consequences (account access, use of balance, marketing communications) and confirm your decision. You may be asked to tick a box acknowledging that this is a firm and binding request.
5. If you cannot access the self-exclusion tools online, contact customer support via:
   • Email: [email protected] or, for complaints, [email protected];
   • Live chat: accessible from the website interface, where available.
   Clearly state that you wish to self-exclude and specify the period (minimum 6 months).

Consequences of Self-Exclusion

• Access to your account: Once self-exclusion is applied, you should not be able to log in, deposit funds or place bets on kingmeker.bet for the duration of the exclusion.
• Existing balances: If, at the time self-exclusion is applied, you have a positive real-money balance, you may request a withdrawal by contacting support (subject to standard KYC and AML checks and the site's Terms and Conditions). You will not be able to continue playing with that balance.
• Bonuses and promotions: Any active bonuses or promotional offers may be cancelled in line with the bonus terms. Self-exclusion does not entitle you to refunds of past losses.
• Marketing communications: kingmeker.bet should take reasonable steps to stop sending you direct marketing during your self-exclusion period. You may still see generic advertising online which is outside the control of the operator.
• Reactivation after the period: At the end of a fixed self-exclusion period (for example 6 or 12 months), the account will not automatically become fully available in all cases. You may be required to contact support and undergo a cooling-off period before any re-opening is considered. For lifetime exclusions, reactivation requests may be refused.

Note for UK players: Because kingmeker.bet is not part of GamStop and is not regulated by the UKGC, registering with GamStop will not automatically self-exclude you from this website. If you have registered with GamStop, you should additionally use site-level self-exclusion, device blocking software and strict personal controls.

Support Resources

Professional, confidential support is available from independent organisations as well as from our internal team. The services listed below operate under UK and international standards and are independent from kingmeker.bet. They can offer guidance, emotional support and, where appropriate, structured treatment for gambling problems and related issues.

Local Support for Players in the UK

• National Gambling Helpline (GamCare)
  Phone: 0808 8020 133 (free from UK landlines and most mobiles)
  Hours: 24 hours a day, 7 days a week, throughout 2025
  Channel: Telephone and live chat via GamCare website
  Language: English
  Service: Confidential advice, emotional support, referral to local treatment and counselling.
• NHS-supported gambling treatment
  Website: nhs.uk - Gambling addiction
  Service: Information on gambling disorder, self-help resources and referral routes to NHS clinics in England and Wales via your GP.
• Local mental health and crisis services
  In an emergency or if you are at immediate risk of self-harm, contact 999 or go to the nearest Accident & Emergency (A&E). For non-emergency mental health concerns, contact your GP or NHS 111.

International Support Organisations

National Self-Exclusion Schemes and Registers

• United Kingdom - GamStop
  Website: gamstop.co.uk
  Scope: Free national self-exclusion for online gambling sites licensed by the UKGC.
  Important for kingmeker.bet users: Kingmaker at kingmeker.bet is not licensed by the UKGC and is not registered with GamStop. Registering with GamStop will not, by itself, block or close your account here. You must use site-level self-exclusion and blocking tools as well.
• Spain - RGIAJ / General Directorate for the Regulation of Gambling
  Website: ordenacionjuego.es
  Scope: National register of self-excluded gamblers in Spain. Players resident in Spain should refer to this official scheme alongside any site-level controls.

Blocking Software and Tools

• Gamban - gamban.com
  Blocks access to most online gambling sites and apps across devices. Subscription-based, available for Windows, macOS, Android and iOS.
• BetBlocker - betblocker.org
  Free blocking software that allows you to restrict access to gambling content on your devices for chosen time periods.
• Bank-level gambling blocks
  Many UK banks allow you to block gambling transactions on your debit card or account. Check your bank's mobile app or website and activate gambling restrictions where available.

Family and Affected Others

Family members and friends affected by someone's gambling can also access help:

• GamCare family and friends support - online forums and live chat for people affected by another person's gambling.
• GamAnon (Gamblers Anonymous Family Groups) - support meetings for relatives and partners of people with gambling problems (see gamblersanonymous.org for regional information).

Confidentiality: The organisations listed above operate independently from kingmeker.bet and generally provide confidential support. They will not share your information with the casino or other third parties without your consent, except where required by law or where there is a serious risk of harm.

Help for Family

Problem gambling can have a serious impact on partners, children, parents and friends. If you are worried about someone who plays on kingmeker.bet or any other gambling site, it is important to protect your own wellbeing while encouraging them to seek help.

How to Talk to Someone About Their Gambling

• Prepare yourself: Choose a calm moment when neither of you is angry, stressed or under the influence of alcohol. Plan what you want to say in advance.
• Use non-judgmental language: Focus on your feelings and observations ("I feel worried when...", "I've noticed that...") instead of accusations ("You always...", "You never...").
• Be specific: Mention concrete examples - missed bills, changes in mood, secrecy about kingmeker.bet activity - rather than general criticism.
• Listen actively: Allow the person to speak without interruption. Denial is common; avoid arguing over details and instead return to your concern for their wellbeing.
• Set boundaries: Make clear what you can and cannot do (for example, not lending more money, not lying to cover their debts) while still offering emotional support.

Getting Them Engaged in Support

• Share information: Show them this responsible gaming page and the independent organisations listed above (GamCare, Gambling Therapy, Gamblers Anonymous).
• Offer to help with first contact: You can sit with them while they call a helpline, join an online chat or attend a local meeting.
• Encourage professional assessment: Suggest they speak to their GP or a mental health professional about possible gambling disorder and related issues such as anxiety or depression.
• Respect their pace, protect yourself: Change may be slow. While supporting them, take care of your own financial and emotional safety, and seek independent help for yourself if needed.

Support for Family Members

• Online forums and chats: GamCare's forum and similar platforms provide spaces where families can share experiences and coping strategies.
• Family support groups: GamAnon and other peer-support groups run regular meetings (in-person or online) for partners and relatives of people with gambling issues.
• Professional counselling: Consider contacting a psychotherapist, counsellor or GP to discuss how the gambling problem is affecting you and to develop a personal support plan.

Operator's Commitment

Kingmaker on kingmeker.bet is operated by Rabidi N.V., a company registered in Curaçao with a remote gambling licence (number 8048/JAZ) issued by Antillephone N.V.. Although this is a Curaçao licence and not an authorisation from the UK Gambling Commission, the operator applies internal procedures aligned with international responsible gambling standards, using the Soft2Bet platform and its centralised risk-management tools.

Internal Monitoring and Risk Checks

• Behaviour analysis: The system may monitor indicators such as frequent deposits within a short period, rapidly increasing stakes, long continuous sessions, multiple cancelled withdrawals or repeated failed deposit attempts. These patterns can suggest a risk of problematic gambling.
• Automated alerts and warnings: Where unusual or high-risk behaviour is detected, automated messages or on-site pop-ups may remind you of available limits, suggest a break or recommend contacting support.
• Manual review: The responsible gaming and risk teams may manually review accounts showing serious concern, taking into account activity history, communication with support and any affordability information you provide.
• Protective actions: Depending on the assessment, the operator may impose or propose measures such as lower deposit limits, temporary suspension, self-exclusion or cancellation of marketing communications, even without a direct request from you.

When Support May Contact You

• Significant risk patterns: If your play on kingmeker.bet appears to show clear markers of harm (for example, very large or frequent deposits, intensive overnight play, or repeated chasing of losses), the support team may contact you via email, on-site message or live chat to discuss your situation and suggest limits or exclusion.
• Responsible gaming concerns raised by you: If you contact support mentioning stress, loss of control, financial difficulty or similar concerns, staff are instructed to prioritise your safety, provide information on tools and, where appropriate, help you activate self-exclusion.
• Compliance checks: As part of KYC/AML and licence obligations in Curaçao, you may be asked for documents or information regarding your identity, payment methods and, in some cases, affordability.

Important limitations: Internal monitoring is not a substitute for your own responsibility to play safely. kingmeker.bet is not supervised by the UKGC and does not offer access to UK-approved Alternative Dispute Resolution (ADR) bodies such as IBAS. Disputes are handled first through internal complaints (via [email protected]) and may then be escalated to the Curaçao licensing authority as described in the site's Terms and Conditions.

Updates

Responsible gaming practices, legal requirements and internal procedures may change over time. kingmeker.bet will take reasonable steps to inform you of material changes to this page and to related policies.

• On-site notifications: Important changes may be displayed via banners, pop-ups or messages in your account area when you next log in.
• Email communication: If you have an active account and have not opted out of service communications, you may receive emails summarising significant updates to responsible gaming tools or terms.
• Policy documents: The most current version of this responsible gaming information and related sections of the Terms and Conditions will always be available on kingmeker.bet. You should review them regularly, especially before making deposits or placing bets.

Date of last update: 6 November 2025. Information on licensing, tools and external organisations is accurate to the best of our knowledge as of 2025, but may change. This page does not constitute legal, financial or medical advice; for personalised guidance, consult a qualified professional.

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, request self-exclusion, or provide feedback on your experience, you can contact the operator's support and responsible gaming team using the details below.

Responsible Gaming Contacts

• Email - General support: [email protected] (please include "Responsible Gaming" in the subject line for faster routing).
• Email - Complaints and escalations: [email protected] (for concerns about how your responsible gaming request or self-exclusion has been handled).
• Live chat: Accessible from the kingmeker.bet website interface, generally available 24/7, for immediate assistance with limits, breaks and self-exclusion requests.
• Telephone: At present, no dedicated responsible gaming telephone line is specified. Please use email or live chat as your primary contact channels; updated contact options will be published on this page if a phone service is introduced.

Online Feedback and Support Request Form

You may also use the following form to request help with limits, self-exclusion or to share feedback about responsible gaming at kingmeker.bet. Submissions will be handled confidentially by trained staff, subject to legal and regulatory obligations (including anti-money laundering and data protection requirements).

Privacy note: Information you provide through these channels will be processed in line with kingmeker.bet's Privacy Policy and applicable data protection laws. It will be used for the purposes of handling your request, protecting you as a player and complying with legal and regulatory obligations.